What do you do if you suspect you have a recalled toy?
The first step is for consumers to determine if they have a toy that has been affected by the recall. To do so, they can visit www.service.mattel.com (See direct links below) where they will find a complete list of each toy recalled, including color photos and toy model numbers. You can locate toy model numbers on the bottom of most recalled toys. You also can compare the images.
From there, you are prompted to fill out a form and Mattel will send them (via email or to a postal address) a color brochure with photos and toy numbers of every affected product, as well as a pre-paid mailing label for return of the products.
Once Mattel receives a consumer’s returned, affected products, Mattel will send the consumer a voucher for each affected product for the product’s original value. Vouchers may be used at most national retailers and are good toward any Mattel or Fisher-Price manufactured product.
Direct links by type of recall
Mattel Playsets with Magnet Hazard Recall
Barbie® Doll and Tanner™ Magnet Hazard Recall
Pixar Cars Sarge Lead Paint Hazard Recall
Fisher-Price Toys with Lead Paint Hazard Recall
For People without Internet access (Please inform you neighbors), or for those preferring phone support, they may call the following hotlines dedicated to the different product recalls:
- “CARS” Sarge character diecast vehicle Recall Hotline: 1-800-916-4997
- Fisher-Price Toy Lead Paint Recall Hotline: 1-800-916-4498
- Magnet Hazard Recall Hotline: 1-888-597-6597